| About e-Commerce |
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| 1. | What is e-Commerce? |
| | This is an online service by CIMB Bank for merchants to access and view their e-commerce transactions via our secured payment gateway (certified for MasterCard SecureCode and Verified by Visa). |
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| 2. | What are the objectives? |
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| e-Commerce aims to: |
 | Improve customer service with additional payment channels. |
| Reinforces the Bank’s position as the leading edge technology facilitator |
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| 3. | How does e-Commerce benefit merchants? |
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| The facility allows merchants to enjoy: |
| Fast and secured payments from customers over the internet. |
| Guaranteed settlement for approved transactions from the Bank. |
| Improved cashflow and collection. |
| Reduced cost of cash and cheque handling. |
| Reduced manpower cost as the back-end functions are automated (through the system) |
| Concise and easy to comprehend reports. |
| Low set-up and investment cost. |
| Enhanced goodwill as customers get more value-added service via our convenient payment option. |
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| 4. | What are the functional features? |
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| Among others, key features include: |
| User friendly interface as merchants get to view the transaction details, status and results all from one screen. |
| Hassle-free information management. |
| Ability to check blacklisted credit card numbers prior to authorizing a transaction. |
| Ability to monitor fraud activities and flag out suspicious transactions. |
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| 5. | Is there a fee to use this facility? |
| | No the facility if free of charge. |
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| 6. | Who can apply for this facility? |
| | Application is open to merchant partners who have signed-up for the merchant service with CIMB Bank and those who have enrolled for e-Commerce |
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| Registration |
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| 7. | How can I apply for e-Commerce? |
| | You have to Sign-up to become our registered merchant. All you have to do is to download and fill-in the merchant registration form. Once the form is completed, submit or fax it to the following address: |
| | CIMB Bank Berhad - Merchant Centre
83, Medan Setia 1
Level 2 Menara Southern Bank
Plaza Damansara
Bukit Damansara
50756 Kuala Lumpur
Fax Number: 03-2381 7204 |
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| 8. | How long will the registration process take? |
| | The process takes approximately 3 days. |
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| 9. | What is the information needed for registration? |
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| The following details are required for registration: |
| i | Merchant account number |
| ii | Name of authorised personnel |
| iii | e-Mail address |
| iv | Correspondence address |
| v | Telephone and fax number |
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| System Requirements and Security |
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| 10. | What are the system requirements? |
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| Minimum Hardware requirement includes: |
| Minimum Hardware requirement includes: |
| Processor: Pentium and above |
| RAM: 64 MB RAM memory |
| Hard disk capacity: 100MB free hard disk space |
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| However for optimum performance, here is the recommended hardware: |
| Processor: Pentium II and above |
| RAM: 128 MB RAM memory |
| Hard disk capacity: Minimum of 100MB free hard disk space |
| 128 kbps Bandwidth Connection |
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| 11. | What are the available built-in security features? |
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| Username and Password Protection - Registered merchants (users) will be assigned a User Identity (ID) and password to log-in. |
| Strict User Access |
| | i | Auto revocation of ID after three failed attempts or after a certain period of inactivity. |
| | ii | Regular change of password (forced). |
| | iii | Authenticated user detection through IP address. |
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| Security |
| | i | Communication between Client and Web Server via Secure Socket Layer (SSL) Protocol. This is a security protocol that allows application to communicate without being exposed to eavesdropping, tampering or message forgery and prevent the same user to logon simultaneously. |
| | ii | Critical information such as password and credit card information will be encrypted and stored in database with algorithm of at least 128-bit strength. |
| | iii | The website is verified by Verisign. |
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| 12. | What should I do upon failing to log-in after several attempts? |
| | You can call our Merchant Service Hotline at 03-62047733 for assistance. |
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| 13. | How can I retrieve the forgotten password? |
| | Click on “Forgot Password” option and follow the instructions to get your replacement password. |
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| 14. | Do I need to install any program? |
| | No, since this is a web based application it requires no program installation. |
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| Information |
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| 15. | What information does e-Commerce provides? |
| | The facility provides real-time e-Commerce transaction details and status. |
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| 16. | Can I edit the information online? |
| | No. All records are read-only |
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| 17. | Can the transaction information be downloaded? |
| | No. |
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| 18. | How will I be notified when the transaction is processed? |
| | The status will be reflected online once the transaction has been processed. |
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| 19. | Is there a limit to the number of access that I can make per day? |
| | There is no limit to the number of access per day. |
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| 20. | Will I be logged-off automatically if I leave the screen for more than 5 minutes? |
| | Yes. |
