CIMB e-merchant Services

e-Commerce FAQs About e-Commerce What is e-Commerce? What are the objectives? How does e-Commerce benefit merchants? What are the functional features? Is there a fee to use this facility? Who can apply for this facility?     Registration How can I apply for e-Commerce? How long will the registration process take? What is the information needed for registration?     System Requirements and Security What are the system requirements? What are the available built-in security features? What should I do upon failing to log-in after several attempts? How can I retrieve the forgotten password? Do I need to install any program?     Information What information does e-Commerce provides? Can I edit the information online? Can the transaction information be downloaded? How will I be notified when the transaction is processed? Is there a limit to the number of access that I can make per day? Will I be logged-off automatically if I leave the screen for more than 5 minutes?     About e-Commerce     1. What is e-Commerce?   This is an online service by CIMB Bank for merchants to access and view their e-commerce transactions via our secured payment gateway (certified for MasterCard SecureCode and Verified by Visa).   2. What are the objectives?   e-Commerce aims to: Improve customer service with additional payment channels. Reinforces the Bank’s position as the leading edge technology facilitator   3. How does e-Commerce benefit merchants?   The facility allows merchants to enjoy: Fast and secured payments from customers over the internet. Guaranteed settlement for approved transactions from the Bank. Improved cashflow and collection. Reduced cost of cash and cheque handling. Reduced manpower cost as the back-end functions are automated (through the system) Concise and easy to comprehend reports. Low set-up and investment cost. Enhanced goodwill as customers get more value-added service via our convenient payment option.   4. What are the functional features?   Among others, key features include: User friendly interface as merchants get to view the transaction details, status and results all from one screen. Hassle-free information management. Ability to check blacklisted credit card numbers prior to authorizing a transaction. Ability to monitor fraud activities and flag out suspicious transactions.     5. Is there a fee to use this facility?   No the facility if free of charge.     6. Who can apply for this facility?   Application is open to merchant partners who have signed-up for the merchant service with CIMB Bank and those who have enrolled for e-Commerce         Registration   7. How can I apply for e-Commerce?   You have to Sign-up to become our registered merchant. All you have to do is to download and fill-in the merchant registration form. Once the form is completed, submit or fax it to the following address:   CIMB Bank Berhad - Merchant Centre 83, Medan Setia 1 Level 2 Menara Southern Bank Plaza Damansara Bukit Damansara 50756 Kuala Lumpur Fax Number: 03-2381 7204     8. How long will the registration process take?   The process takes approximately 3 days.     9. What is the information needed for registration?   The following details are required for registration: i Merchant account number ii Name of authorised personnel iii e-Mail address iv Correspondence address v Telephone and fax number         System Requirements and Security   10. What are the system requirements?   Minimum Hardware requirement includes: Minimum Hardware requirement includes: Processor: Pentium and above RAM: 64 MB RAM memory Hard disk capacity: 100MB free hard disk space     However for optimum performance, here is the recommended hardware: Processor: Pentium II and above RAM: 128 MB RAM memory Hard disk capacity: Minimum of 100MB free hard disk space 128 kbps Bandwidth Connection     11. What are the available built-in security features?   Username and Password Protection - Registered merchants (users) will be assigned a User Identity (ID) and password to log-in. Strict User Access   i Auto revocation of ID after three failed attempts or after a certain period of inactivity.   ii Regular change of password (forced).   iii Authenticated user detection through IP address.       Security   i Communication between Client and Web Server via Secure Socket Layer (SSL) Protocol. This is a security protocol that allows application to communicate without being exposed to eavesdropping, tampering or message forgery and prevent the same user to logon simultaneously.   ii Critical information such as password and credit card information will be encrypted and stored in database with algorithm of at least 128-bit strength.   iii The website is verified by Verisign.       12. What should I do upon failing to log-in after several attempts?   You can call our Merchant Service Hotline at 03-62047733 for assistance.     13. How can I retrieve the forgotten password?   Click on “Forgot Password” option and follow the instructions to get your replacement password.     14. Do I need to install any program?   No, since this is a web based application it requires no program installation.         Information   15. What information does e-Commerce provides?   The facility provides real-time e-Commerce transaction details and status.     16. Can I edit the information online?   No. All records are read-only     17. Can the transaction information be downloaded?   No.     18. How will I be notified when the transaction is processed?   The status will be reflected online once the transaction has been processed.     19. Is there a limit to the number of access that I can make per day?   There is no limit to the number of access per day.     20. Will I be logged-off automatically if I leave the screen for more than 5 minutes?   Yes.

Source: CIMB E-Commerce